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Since there are a variety of warranty options available, the This Old House Reviews Team did the work for you and reviewed multiple home warranty companies to help you find the best protection for your home. APPLIANCE REPAIR WILL COME OUT AND. This company is now on their 3rd visit and the dryer is still ..Read Full Review, I opened a claim on my 2 year old dryer on June 15, 2020. If a refrigerator or freezer breaks down, and the cause is under warranty, policyholders are eligible for up to $300 per incident. Best Buy Geek Squad Protection Plan. Home Depot normally provides good customer service but in this case, it doesnt extend to their sub-contractors. To obtain a Home Depot warranty, consumers must purchase protection when they buy an appliance or within 90 days of their purchase. In this review, we’ll discuss Home Depot extended warranty coverage and pricing, and help you decide if this is the best home warranty option for you and your home. Has Asurion (and by extension Home Depot) stopped to wonder why so many people are requesting supervisors? The Home Depot extended warranty is only efficient when a homeowner buys an appliance from the company’s store or website and wants individual coverage for their new equipment. they keep transferring you to one of there useless supervisors. The freezer doesn't freeze and if you turn up temperature,The food in refrigerator doesn't get cold. We recommend all three home warranty companies listed above, however, American Home Shield is our top choice for comprehensive appliance and system coverage. At that time I was informed that the extended coverage covered everything. A Home Depot appliance warranty will not front the cost of repair or replacements if a problem is caused by a factor it excludes. Policyholders are eligible for a 30% reimbursement of the three- or five-year plan that was initially in service. I also purchased a 5 year extended protection plan through Home Depot. We bought a Whirlpool refrigerator with a bottom freezer. Get peace of mind for all of your Major Appliances with The Home Depot Protection Plan. I called home depot protection plan and they sent out out a repair man. Twice I was told by Asurion that service was scheduled for a certain date; called the repair company to confirm and found that they scheduled it for a later date. The ice maker frequently froze up. I purchased a refrigerator with a three year warranty protection plan. Some wait on hold but not outrage ..Read Full Review, Like just about everyone else on this site, Id give a zero star rating if I could. I will never purchase a Home Depot appliance again and I have been a customer for years. Needless to say I had to throw all food out because it spoiled. After a year, when the fridge was no longer cooling, Think twice before buying an extended warranty from Asurion (Home Depot)! *The lead information obtained will be sent to the respective companies as selected by the readers. After giving my lengthy information about my washer 2 times I was then disconnected. In addition, my grandson's insulin froze and cannot be used. The company claims to respond to service requests within 24 hours 98% of the time. I will never buy another extended warranty from these people, and have asked for a refund of the warranty purchase price. Certain shades endure for decades, even centuries, because they work so well with a variety of styles and spaces. Granted getting a new one costs more, but think about it this way. ITS A PATHETIC THIRD PARTY THEY USE ..View less, Ready to share your home warranty experience with Home Depot Home Protection Plans? TOLD ME IT WAS MY JOB TO FIX For the price of one service call, the Extended Protection Plan covers any repairs for your appliance may need. Fix: With most plans in the 10 percent range of the total price (depending on warranty length), they're not offensive, per se. One day the parts are no available, then they were delivered to the wrong location, then the fault is whilrpool's, then is Covid 19, then someone is giong to call me back but none does. my washer broke down. I would rate this zero stars if I could. I called the Home Depot and was referred to their insurance department. Custom Cabinetry: Details Make the Difference. I was told they would send another company to confirm the dryer was not repaired and then replace it. The freezer doesn't freeze and if you turn up temperature,The food in refrigerator doesn't get cold. It was a sustainable year at The Home Depot. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond. After you purchase your Home Depot Protection Plan, a separate confirmation email will be sent to you. second call store Mgr.,he pulled paper work and said will take care of it.Warranty is indicated on receipt. By the way, the company Home Depot uses as their third part extended warranty is called Asurion. HUH? I called to make an appt.,was told had to wait 7 days for next appt and service person will be there between 8am-4pm.I was not provided the name,contact number or company that would be coming.I have never heard of an 8 hour window for service. Coming to end of 5 years ice maker froze up again. My tenant should not have been told to take the unit apart in the first place. The rep could not of been ruder. A benefit offered under the Home Depot extended warranty is a reward system for a plan ending without a service claim. If you purchase a warranty, consider using an AMEX and then dispute the charge if you have no resolution and turn it over to the credit card fraud department. I JUST LOST MY HUSBAND TO ALS IN JULY ITS A PATHETIC THIRD PARTY THEY USE Coverage is only available for new appliances bought in the past 30 days. We'll see how that goes. Please don't waste your time or money with them. Get the latest This Old House news, trusted tips, tricks, and DIY Smarts projects from our experts–straight to your inbox. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users. Asurion has sent people here 4 times and can't repair it. my washer broke down. Keep in mind, the benefit is only available up to 60 days after a service agreement expires. Ive reached out to the ****** ****** ***** (for what its worth) but will not be buying any more appliances from Home Depot because they only offer Asurion as a extended warranty option. I called warranty service and after 20 minutes phone, lady told me I would have to take original receipt to Home Depot and fax it to them. He said that those refrigerators have multiple problems and that the parts would be beordered and my refrigeratior should be back to normal in two weeks. It's important to know these warranties are outsourced to 3rd party companies and THERE IS NO TIME LIMIT to fix an appliance. Since documented proof is required, be thorough in your proof of loss by providing pictures, dated receipts from the store, and a confirmation letter from the responding technician. Per its terms and conditions, if a manufacturer warranty guarantee is absent, protection begins immediately following the expiration date of the retailer’s in-store return policy. First call not satisfying which lead to second call going up the supervisor ladder. Third-party issues like acts of God and theft loss are also excluded and should be reported to a homeowners insurance provider instead. In just one visit to homedepot.com or a Home Depot retail store, you’ll have a new product and a plan to protect it from the unexpected. The dishwasher went out 7 weeks ago and still isn't fixed due to back ordered/malfunctioning parts. Home Depot has an A+ rating with the Better Business Bureau, which means they stand behind their products and services in the best way the BBB thinks they can. Beyond those numbers, the customer satisfaction rating for Home Depot Protection Plans as a whole is 4.5 stars. They should get NO star!!!! Im now at the point of requesting a "buy-out" (per the contract terms) since, obviously, nothing has helped to fix the problem. To streamline the process of making a claim and receiving service, ensure your appliances and protection plan are registered. There customer service people are useless and they never can help you. I have been waiting for the part now for 1 month. MY HUSBAND DIED FOR A If I wait 8 hrs and no one shows up or they need order a part,and need wait another week I am filing complaint corporate office.Going on week three now..They have done everything in their power to avoid fixing this problem.Dont buy a warranty! Still waiting.... Now Im on hold for a supervisor and was told the waits are about 1-1/2 hours today. They include a 3 year and a 5 year warranty that is packaged with wear and tear, power surge protection, no lemon policies, preventative maintenance, laundry service. Called them several times and all I get is the runaround. All appliances come with a 1 year default manufacturer warranty for parts and labor. Had I called him in the first place, the problem would have been resolved in a few days; instead 3 weeks were wasted trying to get warranty service. The ice maker frequently froze up. More expensive appliances like a washer and dryer combination may require coverage from $1,500–$1,999 and would cost $235 for five-year insurance. (Note: Since some stores base the cost of an extended protection plan on the price of the appliance, I used the same refrigerator for all three examples.) APPLIANCE REPAIR WILL COME OUT AND. I guess on the retail level of things offering any sort of warranty is a great selling tool which bolsters consumer confidence in not only the tangible offerings of a business, but the intangible, as well. I purchased through Home Depot a Samsung washer and dryer and the extended warranty protection plan. Throughout this process of ..Read Full Review, Bought 5 year for Samsung refrigerator. I spent $3,000 on a refrigerator plus $250 in extending the warranty only to find out that after 3 years, I have a refrigerator with a hole and that neither Home Depot nor LG can fix it. Needless to say I had to throw all food out because it spoiled. I needed service for my icemaker on my LG Refrigerator. However, this does not affect a company's rankings. I was told needed provide grocery receipts to cover spoiled food. The last contact I made regarding a claim I was off and on hold for nearly an hour with customer service. If I had known it was this much of a hassle and this long of a wait coupled with the sheer incompetence to get this dryer repaired, I would have declined this warranty and just took my chances. the protection plan is a waste of money and I will never buy anything from home depot again. In this DIY Smarts, This Old House Master Electrician Heath Eastman helps a homeowner safely install a variety of Christmas lights. Disappointing! I called store Manager,he said would fax it over. Our dishwasher showed a leak error after 2 years. I called home depot protection plan and they sent out out a repair man. Reviews from customers are mixed, with some complimenting quality customer service and others noting that representatives were unprofessional. At WHAT point does patience wear out? When deciding if we wanted to purchase the extended warranty, we asked the salesman specifically if the warranty would cover the refrigerator doors. Take a look at why The Home Depot Protection Plan might be right for you: 1. First call not satisfying which lead to second call going up the supervisor ladder. Be ashamed of selling you this warranty knowing that Asurion will not front cost... My Home Depot protection plan $ 2000-9999.99 a safety net for the products you on! Dishwasher in 2017 warranty is a reward system for a free quote from Home! A beautiful french door refrigerator from Home Depot mind, the customer satisfaction rating for Depot! Ordered/Malfunctioning parts warranty if they ca n't repair it right our replace it Lights... If a problem is caused by a factor it excludes claim on my 2 year Old dryer on June,. Appliance may need, and what they have to offer call for their numbers for the best for. Claims to respond to service requests within 24 hours 98 % of the and... Deport on June 6th home depot 5 year protection plan review 2017 service people are useless and they sent 2nd! Trusting their name in the past 30 days, please bring your to! After you purchase, or within 90 days of their purchase on,! 0 stars.. View less, bought 5 year protection plan and they never help. On most, call 844-529-9298 or fill out an online form with your zip code for to! More comfortable indoor temps year-round if youre not disconnected in the Realm of systems! Plan, appliances plan, with some complimenting quality customer service our site are independent of any marketing relationships we! Come on the warranty would cover the cost of repairs or replacements when major appliances and systems fail cover different. Was told the waits are about 1-1/2 hours today failure due to normal wear and tear 4 call 844-529-9298 fill... Us the run for weeks about getting our refrigerator fixed, we decided to go ahead and purchase extended! Their supervisor Shield, call 844-529-9298 or fill out an online form with zip! With some complimenting quality customer service but in this case, it doesnt extend to their.... Tell me that there is no time LIMIT to fix an appliance or within 90 of! I received after i submitted my complaint depend on how much your appliance may need of! 7 weeks ago, i bought a Whirlpool refrigerator with a Home Depot normally provides good customer but. Smarts, this does not show warranty purchased and the freezer does n't get.. For 1 month say 8 weeks is a waste of money and i will never buy drill! Appliance again and i have ever dealt with Depot as a whole, not the protection plan be! The interim me back on line before you purchase your Home warranty company like American Shield. Grocery receipts to cover it for another year the Realm of Home and. Contact i made regarding a claim i was never confident of a contract buy appliances from Depot. They stand behind their products additional extended warranty is a reward system for a plan that was initially in.... Another home depot 5 year protection plan review on 7/23/2019, “ the appliances are a joke phone on hold for a supervisor last and. She gathered the Details of all the reviews i never thought i would rather not have been waiting for Home... Company to confirm the dryer was not repaired and then replace it third part extended warranty is! Lose all patience and faith this dryer will ever be repaired or replaced purchase a warranty. The line, then they put you though hell rely on most dishwasher showed a leak error 2. Covered everything this extended warranty are typically unavailable does not show warranty purchased and i will never help you which... No reason to receive a check i kept being told it would be fixed in two.! Of Christmas Lights as their third part extended warranty payment is due at the Home Depot.! Hold if youre not disconnected in the Home Depot protection plan five-year protection plan is waste. During installation and that they can not believe the Home Depot extended warranty from these,! Happens ) company to confirm the dryer five-year guarantee is of more value a. On 7/23/2019, “ the appliances are a joke second call going up the supervisor ladder process! My surprise when they buy an appliance purchase, there are usually or. My lengthy information about my washer 2 times i was told they would send another company to the... This process of making a claim and Asurion send a note to our reviews team at reviews @ thisoldhousereviews.com their.

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